Last Updated on 9 months by Anoob P T
Are you looking for Alorica Reviews? In this post, we are going to look at Alorica Reviews, Pros, Cons & How to Make Money Using Alorica .
Alorica is a customer experience company which does outsourcing work of customer service for different companies like Verizon, AT&T, Office Depot, HSN, H&R Block, Walgreens and more.
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Alorica Reviews, Pros, Cons & How to Make Money Using Alorica
Table of Contents
What is Alorica
Alorica is a customer experience company which does outsourcing work of customer service for different companies like Verizon, AT&T, Office Depot, HSN, H&R Block, Walgreens and more.
Alorica is primarily into supporting other businesses over phone or other communication channels.
Alorica was formerly known as West at Home and works with some of the biggest companies.
For businesses, if you are working directly for a Fortune 500 company, the company would have to pay you more because of the name and other related factors.
Alorica is an alternate way in which big companies can save money because they can get the customer service work done through Alorica and don’t have to pay that much amount of money as compared to paying you directly.
Official website of Alorica: https://www.alorica.com/
To know more about how Alorica works, you can watch this video.
Alorica US Locations
Alorica has established itself in 14 countries and is located at 100 sites. 70% of Alorica’s projects are with global 500 brands.
The headquarters is located at Irvine, California in the United States. Other locations at which Alorica is present are:
1. Irvine (HQ), CA
2. 5161 California Ave, Charleston, WV
3. 408 Leon Sullivan Way, Fargo, ND
4. 300 45th St S #311, Irvine, CA
5. 5161 California Ave # 100, Las Vegas, NV
6. 625 E Pilot Rd, Mesa, AZ
7. 1906 E Main St, Montgomery, AL
8. 4520 Executive Park Dr, Newport News, VA
9. 11008 Warwick Blvd, Rocky Mount, NC
10. 1974 Stone Rose Dr, San Antonio, TX
11. 5000 Fredericksburg Rd, Sherman, TX
12. 2703 N Hwy 75, Simpsonville, SC
13. 356 Centerpointe Blvd, Virginia Beach, VA
14. Baxter Rd, Amherst, NY
15. Bannockburn, IL
16. Bluefield, WV
17. Cedar Rapids, IA
18. Horsham, PA
To know more about Global locations of Alorica, you can click on this official link.
Types of Work on Alorica
Alorica has a variety of job options available for different people at different locations. The types of work which are available at Alorica are also dependent on the company which is registered with it and wants its services.
The job roles that you can expect to get Alorica are as follows:
- Inbound Customer Service Agent.
- Operations
- Customer Service Representative
- Call Centre/Customer Service Representative
- Customer Service
- Call Centre Agent.
- Non-Voice Process.
- Director and many more.
To find out current openings and other jobs, you can check the official Alorica career page here.
How to Join Alorica
In order to join Alorica you should have certain basic qualifications and requirements.
Other requirements will depend on the type of job that you are looking for.
If you want to join the company, here’s how you can do it.
Go to the website Alorica.com and click on careers.
You will see an option called search openings.
When you click on search openings you will see a list of job openings that they have with the job title and the location of the company.
They also have a search feature and filter option by which you can filter the job category and the country, state and city based on your preference.
The jobs can also be searched using keywords or the job title. This will make your work easier in finding the right kind of job for you.
Once you have found the right job click on the job title and then you will see an ‘Apply Now’ option.
You will also see the job summary, key job responsibilities, and other requirements which you must have in order to apply for that particular job.
Once you are thorough with the job description and job specification you can click on apply now.
After clicking on apply now you will see an application form in which you have to fill in your information like first name, last name, email address, mobile number, etc. and select the job role if it’s not specified beforehand.
You will be asked to sign in with Alorica so that they can keep in touch with you and email you about future job openings.
You need to login in order to further continue with your application.
You can view all current openings with Alorica here.
Alorica Requirements or Qualifications
There are some basic requirements or qualifications that you must have in order to join Alorica which are as follows:
- You must have a computer. (PC). Macs/Laptops are not allowed.
- You must have Internet Explorer 10.0 or higher version than that.
- Your monitor screen size must be 17 inches or greater.
- The minimum operating system version required must be Windows Vista or Windows 10.
- You must have a minimum 1 GB ram in your PC and there should be at least 1 GHz of the processing speed of your computer.
- If you have a single core processor then the minimum processing speed must be 1.4 GHz.
- The screen resolution should be at least 1024 X 768.
- Since the job is based on call you must have a sound card with speakers or headset that can be attached to your phone if required.
- You must have a stable Internet connection with cable. DLS or fibre optic. Connections like no-dial up, satellite or 4G wireless connections are not reliable and therefore not recommended.
Alorica Fees
If you are working from home at Alorica, the company requires you to submit a background cheque, that is a fee of $29.95.
If you need equipment and other services for working from home, then additional cost may be charged.
How Much Money Can You Make with Alorica?
The pay which you make at Alorica will totally depend on the type of job that you are doing or the number of hours you are doing the work for.
Different brands will pay you differently.
Some of them will pay per minute of talk while others will pay on the quality of service which you are providing.
For example, some companies can pay anywhere between the range of $0.12 to $0.30 per minute of customer service that you are providing via a call.
However, these numbers are not guaranteed and will solely depend on the company’s discretion.
Pros of Alorica
- Alorica provides health and insurance benefits and will provide you with Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, and Long-Term Disability Insurance.
- They also provide retirement and financial benefits. They have a Profit Sharing Plan, 401(K) Plan, and Defined Contribution Pension Plan.
- They have work from home options available with them so you can sit at home at your own comfort and get paid.
- They provide computers and other necessary equipment if you don’t have any.
Cons of Alorica
- The pay is not great and sometimes you only get paid $8 an hour
- You are supposed to go through a training period which can get boring
- If you miss one day of training period, you will be fired
- Not a stable job and you can easily be replaced
- There is less chance of personal growth
- There is lack of communication with the upper management
Alorica Reviews
Alorica has mixed reviews on the web and some people have said that they had really good experience working with Alorica.
In this section, we will also show you one positive and one negative review of Alorica so that you get a general idea about the company.
Alorica Positive Review
You can read more Alorica reviews here
Alorica Negative Review
You can read more Alorica reviews
Alorica Customer Contact Information
Alorica has a dedicated customer support team to help you with any queries or questions you might have on the platform.
There is a form on the link below, you can fill the form and get in touch with Alorica customer support team.
Alorica Email: info@Alorica.com
Alorica Phone Number: 1-866.alorica (866.256.7422)
Link: https://www.alorica.com/contact/sales-inquiries/
Alorica Social Media Channels
Alorica is also active on popular social media channels so if you have some questions or concerns, you can get in touch with Alorica team through social channels.
You can also follow Alorica official pages to know about latest openings.
Alorica Alternatives
There are few Alorica alternatives which you can also consider if you are interested in the kind of openings available on Alorica. Some of the popular Alorica alternatives are:
Frequently Asked Questions about Alorica
What kind of work does alorica do?
Alorica is a customer experience company which does outsourcing work of customer service for different companies like Verizon, AT&T, Office Depot, HSN, H&R Block, Walgreens and more.
What kind of business is alorica?
Business Process Outsourcing
Is alorica a BPO company?
Yes
Is alorica a good company to work for?
Alorica is rated 3 star out of 5 so yes Alorica is a good company to work for.
What is the dress code for alorica?
Business Casual
Is alorica training paid?
Yes, it is paid training.
Is alorica a call center?
Yes, Alorica is a Business Process Outsourcing company with call center operations.
Does alorica pay weekly or biweekly?
Bi weekly
Is alorica at home legit?
Yes, Alorica at home is a legit company.
Do alorica hire felons?
No Alorica does not hire felons.
What should I wear to alorica interview?
Business Casuals.
How long is alorica interview?
2-3 hours.
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Alorica Review
Alorica Summary
Alorica has mixed reviews on the web and some people have said that they had really good experience working with Alorica. Overall, Alorica is rated 3 out of 5 based on 10,455 reviews. If you are looking for a reliable work from home option, it might be a good idea to check jobs on Alorica.
Overall
3.5-
Alorica Review
Pros
Alorica provides health and insurance benefits and will provide you with Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, and Long-Term Disability Insurance.
They also provide retirement and financial benefits. They have a Profit Sharing Plan, 401(K) Plan, and Defined Contribution Pension Plan.
They have work from home options available with them so you can sit at home at your own comfort and get paid.
They provide computers and other necessary equipment if you don’t have any.
Cons
The pay is not great and sometimes you only get paid $8 an hour
You are supposed to go through a training period which can get boring
If you miss one day of training period, you will be fired
Not a stable job and you can easily be replaced
There is less chance of personal growth
There is lack of communication with the upper management
